Help Center
This Payment Policy outlines the terms and conditions regarding payments for products and services offered by [Your Company Name]. By making a purchase on our website/platform, you agree to the following:
1. Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- Online Banking / FPX (for Malaysian customers)
- E-wallets (e.g., TNG eWallet, GrabPay, Boost)
- Bank Transfer (manual confirmation required)
- [Other methods specific to your business]
All payments are processed in [currency, e.g., MYR (Malaysian Ringgit)] unless otherwise stated.
2. Payment Terms
- Full payment must be made at the time of purchase unless otherwise agreed in writing.
- Orders will only be processed upon successful payment confirmation.
- For subscription-based services, payments will be billed automatically according to the subscription cycle (monthly, quarterly, annually).
3. Pricing & Taxes
- All prices displayed on our website are in [currency] and inclusive/exclusive of taxes where applicable.
- We reserve the right to adjust product pricing at any time.
- Any applicable taxes, duties, or additional charges will be clearly indicated at checkout.
4. Refunds & Cancellations
- Refunds (if applicable) will be processed in accordance with our Refund Policy.
- Once an order has been processed/shipped, cancellations may not be possible.
- Subscription payments are non-refundable once the billing cycle has started, unless otherwise stated.
5. Payment Security
- We use secure, encrypted payment gateways to protect your financial information.
- Your payment details are never stored on our servers.
- Customers are responsible for ensuring the accuracy of their billing details when completing a transaction.
6. Late or Failed Payments
- If a payment fails, your order or subscription may be suspended until payment is completed.
- Repeated failed payments may result in account suspension or termination.
7. Contact Us
For questions or concerns regarding payments, please contact our support team:
📧 Email: billing@[yourcompany].com
📞 Hotline: +60-XXX-XXXX